Safe Play

Playing safely at BetScore

The tools, limits and outside support that keep gambling fun. Plus the full list of restricted and bonus-restricted countries.

Why this page exists

Most gambling stays in the entertainment column. For some players it does not, and the slide tends to be gradual rather than sudden - longer sessions, bigger stakes, chasing losses. The tools on this page exist to help you keep play in the entertainment column. They work best when you set them up before you need them.

If you have already noticed a problem and you are looking for help right now, please scroll to the crisis support section near the bottom of this page.

Three signs gambling is becoming a problem

  1. Spending is creeping up. Stakes rise without you actively choosing to raise them.
  2. You are gambling to recover losses. The decision to play comes from the previous session's result rather than from wanting to play.
  3. It is affecting other parts of life. Time at work, family, ability to pay bills, sleep, mood. Any of these moving in the wrong direction is a flag.

If two or more of these are present, please use the player-protection tools below or contact GamCare, BeGambleAware, or your local equivalent.

Tools inside your BetScore account

Deposit limits

Cap how much you can deposit per day, week or month. Reductions take effect immediately. Increases pass through a 24-hour cooling-off period before they apply.

Loss limits

Cap net losses across daily, weekly and monthly windows. When the limit is reached, the cashier blocks further wagering until the period resets.

Session time limits

Set a per-session cap. The system warns you 5 minutes before the cap is hit, then logs you out and locks the account for a 30-minute cool-down.

Time-out

Pause the account for 24 hours, 7 days or 30 days. During time-out you cannot deposit, wager or open the cashier. Existing balances remain in the account.

Self-exclusion

Lock the account for 6 months, 12 months or permanently. Self-exclusion cannot be reversed within the chosen period. Deposits are refused, marketing stops, the account closes.

Reality checks

Pop-up reminder of session length and net P&L every 30 or 60 minutes. Mandatory across all accounts; you choose the cadence.

How to set them up

  1. Sign in and open the account dashboard.
  2. Choose Safe Play from the sidebar.
  3. Pick the tool you want to enable.
  4. Confirm the new value. Reductions apply immediately, increases after 24 hours.

Self-exclusion can also be requested directly via support email at support@betscore.bet. It is the player's responsibility to notify the operator of any other accounts they may hold and to refrain from opening new ones during the self-exclusion period.

Outside support

BeGambleAware (international)

Information, helplines and treatment routes for problem gambling. Visit begambleaware.org.

GamCare (UK + global)

Free 24/7 support for anyone affected by gambling. Helpline: 0808 8020 133 (UK). Global live chat at gamcare.org.uk.

Gamblers Anonymous

International peer-support groups. Find a meeting at gamblersanonymous.org.

National helplines

  • Germany: BZgA Helpline 0800 1372700
  • Spain: FEJAR 900 200 225
  • Portugal: SICAD 800 200 060
  • France: Joueurs Info Service 09 74 75 13 13
  • Italy: Telefono Verde Numero Verde 800 558 822

If you are in a gambling crisis right now

Stop playing and close the casino tab. The session is not going to turn around. Then:

  1. Contact your local gambling helpline (see list above).
  2. If you cannot make a phone call, use the BeGambleAware live chat at begambleaware.org.
  3. If you are in immediate distress, call your local crisis line - the Samaritans on 116 123 in Europe, or 988 in the United States.

You don't have to be in crisis to reach out. Reaching out earlier almost always works better than reaching out later.

Restricted countries

BetScore does not accept registrations from residents of the following countries. Players in these jurisdictions cannot open accounts:

  • Afghanistan
  • Armenia
  • Belarus
  • Bosnia and Herzegovina (bonus only)
  • Bulgaria
  • China
  • Curaçao
  • Cyprus
  • Cote d'Ivoire
  • Denmark
  • Estonia
  • Georgia
  • Indonesia (bonus only)
  • Iran
  • Iraq
  • Israel
  • Lithuania
  • Malaysia (bonus only)
  • Malta
  • Moldova
  • Netherlands
  • Netherlands Antilles
  • North Korea
  • Romania
  • Russia
  • Sweden
  • Tunisia (bonus only)
  • Ukraine
  • United Kingdom
  • United States

Players from Bosnia and Herzegovina, Indonesia, Malaysia and Tunisia can register and play but cannot claim bonuses or promotions. The bonus opt-in is disabled at the cashier for accounts registered to these countries.

Protecting under-18s

Online gambling is for adults aged 18 and over. If you share a device with someone under 18, please use parental control software. Free options include Net Nanny, Qustodio and the parental controls built into iOS, Android and Windows. BetScore does not knowingly accept registrations or deposits from anyone under 18; identity checks at withdrawal stage will fail an underage account.

Contacting BetScore support

For self-exclusion, account closure or welfare concerns, email the support team directly at support@betscore.bet. Self-exclusion requests are treated as priority and applied promptly. For non-welfare account questions, the in-account live chat is faster.

Gambling is 18+ only. Please play responsibly.